GGOING
Mobility Empowerment App for Wheelchair Users
ROLE
Product Design Lead
TIMELINE
March - Jun 2022 (4 Months)
Figma
Figjam
Adobe Illustrator
PROJECT TYPE
Personal Project
TOOLS
• Analyzed the behavior of users with mobility challenges to implement inclusive design
• Integrated insights and validated design decisions.
• Designed user flows, wireframes, interface design, and high-fidelity prototypes.
CONTRIBUTION
AR map to view facilities accessible to people with mobility disabilities
01
You can easily find wheelchair-accessible facilities nearby. No more worries about accessibility. Speed up your search.
The following detection activities are also possible when using directions with AR maps.
AR Map Directions
Bumpy Road Detection
Ramp Detection
Stair/Escalator Detection
Provision of facilities accessible to people with mobility disabilities
02
People with disabilities can easily visit popular places! We recommend facilities accessible to those with mobility disabilities.
03
Customized directions
for people with mobility disabilities
We recommend routes accessible to people with mobility disabilities. Additionally, the travel time is suggested based on your movement speed.
GGOING is a service that ensures mobility rights for people with mobility disabilities, both before leaving their homes and upon returning. GGOING enables wheelchair users to expand their range of motion and minimize unnecessary time spent on movement.
PROJECT OVERVIEW
“How can I create a convenient
transportation experience for the disabled?"
Beginning of the project
“I think the right to move is being violated
because I am disabled.”
After watching an interview with a wheelchair user on YouTube, I realized that people with disabilities in wheelchairs use apps tailored for non-disabled individuals. Since then, I've begun to consider how to provide them with a more convenient mobility experience. This was the beginning of my project.
The overall satisfaction levelfor transportation services is lower for those with mobility disabilities compared to those without.
Journey to find an answer
I researched solutions that already exist for the mobility disabled, and I found that apps’ UX/UI are inconvenient for users.
REVIEW MATRIX
Too many considerations for movement
PROBLEMS
Still existant prejudice and discrimination
More efforts are needed to promote the rights of the mobility-disabled
to use the road safely and conveniently without discrimination.
During the interviews, I divided the participants into two groups: wheelchair users and stroller users. These interviews allowed me to obtain unexpected complaints from the users and gain new insights.
INTERVIEWS
After utilizing an Affinity Diagram to analyze transportation challenges faced by individuals with mobility disabilities, I identified their needs and devised more efficient ways to reduce their pre-outing internet search time.
AFFINITY DIAGRAM
After analyzing the interview and affinity diagram, I was able to identify problems using the cultural flow model.
FLOW & CULTURAL MODEL
INSIGHT & SOLUTION
“How about creating an app that efficiently recommends transportation, maps, and places for people with mobility disabilities, enhancing their satisfaction and autonomy?”
PERSONA
Wheelchair user
STORYBOARD
PROTOTYPES
During my work on the GGOING project, I gained a new perspective and was able to empathize with the uncomfortable experiences of people I hadn't considered before. I also learned that improving the user experience requires putting aside personal biases and considering the needs of all users, not just my preferences. This project served as a valuable reminder to study and understand the users of the LOG app I work for.
Takeaways
There are still many unresolved problems in the world. I want to delve into the lives of socially vulnerable individuals who may have been overlooked and initiate a project that utilizes new technology and convenient interaction to help them live more comfortably. In the future, I hope to design a user-friendly service that will ensure that even the digitally vulnerable can stay informed and feel happy, safe, and comfortable by receiving timely notifications.